Shipping & Delivery
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FAQ
What is the processing time for my order?
Most orders ship within 5-7 business days of the
placing an order. While this is not guaranteed, in rare cases an order might
ship beyond 7 days from the placing an order.
How can I get my order delivered faster?
For rush orders contact us at +91886707707 or
email craftjuel@gmail.com. Check our Contact Us page to see more options to get
in touch with us regarding fast-tracking your order.
What are the delivery charges?
Shipping is free for paid India orders INR 2,000
and above. Standard shipping charges for orders below INR 2000 is INR 60. There
is a COD charge of INR 180 for all COD orders. Visit www.craftjuel.com
How are orders delivered?
All orders are shipped via our reputed delivery
partners.
How can I track my order?
We will email you the tracking details once the
order is shipped. You can also track your order here. It is the customer's
responsibility to track the package and contact the courier company for any
delays.
What's the shipping time for customized orders?
If the item(s) are being customized, please allow
additional 10-15 working days for your order to ship.
My items were damaged in transit. How can I replace the damaged products?
If the package/items are damaged during transit, submit an exchange request via the returns portal ) immediately within 2 days of receiving thepackage for possible resolution. Contact our customer service if you havequestions. Check our Contact Us page to see more options to get in touch withus. Review our returns and exchange page for more details on our return andexchange policy.
Is Cash On Delivery available?
Yes. The COD option is available in selective locations (most) in India. Please check availability during checkout. There is a COD charge of INR 180 for all COD orders.